Welcome to Freelok ("Freelok," "we," "our," or "us"). Freelok is a technology platform that connects clients in Jordan with independent freelancers and service providers. By using Freelok, you agree to the practices described in this Privacy Policy.
1. Introduction
Welcome to Freelok ("Freelok," "we," "our," or "us").
Freelok is a technology platform that connects clients in Jordan with independent freelancers and service providers across multiple professions, including cleaning, plumbing, electrical work, painting, design, tutoring, delivery, maintenance, and other freelance services. Clients can browse freelancer profiles, book services, make secure payments, communicate through the platform, and manage appointments. Freelancers can create professional profiles, verify their identity, manage availability, receive booking requests, communicate with clients, and receive payouts. Freelok acts solely as a technology platform and does not employ independent freelancers.
By using Freelok, you agree to the practices described in this Privacy Policy.
2. Information We Collect
Depending on how you use Freelok, we may collect:
- Name
- Email address
- Phone number
- Encrypted password
- Profile picture
- Gender (if provided)
- Profession
- Biography
- Service area
- Availability
- Hourly, daily, or fixed pricing
- Government ID
- Work permit (where applicable)
- Booking history
- Messages
- Reviews
- Device information
- IP address
- Location information (with permission)
We may also automatically collect device model, operating system, browser type, language settings, app version, crash reports, and diagnostic information.
3. Google & Apple Sign-In
Users may sign in using Google or Apple. Freelok only receives the information those providers choose to share, such as your name, email address, and profile picture. Freelok does not store your Google or Apple password.
4. Freelancer Verification
Government IDs and work permits are collected only to:
- Verify identity
- Prevent fraud
- Protect clients
- Comply with legal obligations
These documents are only visible to authorized administrators and are never publicly displayed.
5. How We Use Your Information
Your information is used to:
- Create accounts
- Process bookings
- Verify freelancers
- Process payments
- Send notifications
- Provide client support
- Prevent fraud
- Improve the platform
- Comply with legal requirements
6. Public Profile Information
Clients may see the following on a freelancer's public profile:
- First name
- Profile picture
- Profession
- Biography
- Reviews
- Ratings
- City
- Pricing
- Availability
IDs, work permits, email addresses, and verification documents are never publicly visible.
7. Messaging
In-app messages may be stored to:
- Deliver conversations
- Resolve disputes
- Improve safety
- Prevent abuse
8. Payments
- Clients generally pay before the service begins.
- Payments may be temporarily held until the client confirms the service is complete or an administrator resolves a dispute.
- Freelok may charge platform service fees.
9. Google Maps & Location
Freelok uses Google Maps Platform and Google Places APIs to:
- Display maps
- Search addresses
- Navigate to locations
- Show nearby freelancers
Users can disable location access at any time through device settings.
Your use of these features is also subject to Google's Privacy Policy.
10. Notifications
Freelok may send notifications about:
- Bookings
- Payments
- Verification
- Messages
- Support replies
- Security alerts
- Policy updates
Users may disable notifications in their device settings.
11. Security
- HTTPS encryption
- Secure authentication
- Restricted administrator access
- Reasonable technical and organizational safeguards
12. Data Retention
Personal information is retained only as long as necessary to:
- Provide services
- Comply with legal obligations
- Prevent fraud
- Resolve disputes
Afterward, data will be securely deleted or anonymized where appropriate.
13. Children's Privacy
Freelok is intended only for users aged 18 or older. We do not knowingly collect personal information from anyone under 18.
14. Your Privacy Rights
Users may:
- View their personal information
- Update their information
- Delete their account
- Request correction of inaccurate information
- Contact Freelok regarding privacy concerns
15. Account Suspension & Removal
Accounts may be suspended or removed for violations of the Terms of Service, fraud, or platform abuse. Where appropriate, users will be informed of the reason.
16. Changes to This Policy
This Privacy Policy may be updated from time to time. The "Last Updated" date will reflect the latest version.
17. Contact Information
Freelok
Jordan
Email: [email protected]